I LIKE TO SHOOT IT STRAIGHT...
policies, procedures, & general info may not be sexy to talk about, but transparency is kind of a big deal.
Your credit card information is required- it will be safely collected & stored with Square when you request your appointment online or when you schedule by email. Charges will only occur if Cancellation, Rescheduling, or Late Arrival Fees apply (please see below).
If credit card information is not provided within 72 hours of your scheduled appointment, your services will be cancelled.
TO SECURE YOUR
To limit the amount of people in the salon, the waiting area has been eliminated. Please remain in your car & text your first & last name to 720.579.5555. You will be notified as soon as it’s safe to enter.
Leave The Entourage At Home
Only guests receiving services may be allowed into the salon. A child or person with special needs who is receiving services may be accompanied by one parent, guardian, or caretaker.
Mask Up When Close
Both you and I will wear a mask that covers our mouth & nose when social distancing is not possible. If you’re fully vaccinated and seeing me for color, you are welcome to remove your mask during your processing time. If you do not have a mask that loops around the ears, one will be provided for you.
Cancellation & Rescheduling
In order to provide the best possible scheduling options to all guests, 24 hours advance notice is required should you need to cancel or reschedule your appointment. Rescheduling or cancelling an appointment with less than 24 hour notice, or failing to arrive to a scheduled appointment, will result in a Cancellation Fee equal to approximately 50% of the service price.
Services for clients running late will be adapted to fit the remaining appointment time without adjustment to pricing. Clients arriving more than 10 minutes late may need to be rescheduled and Cancellation Fees will apply.
I want you to love your hair! If you are having challenges with your cut & color, let me know within 7 days of your visit and I am happy to correct the issue at no additional charge.
Product Exchange Policy
Should you make a retail purchase you are unsatisfied with, let’s find something better! To initiate a product exchange at full credit, simply notify me within 7 days of your initial purchase and return the retail item at your next appointment.