I AM SO EXCITED TO INTRODUCE YOU TO DC HAIR
I understand that going to a new salon can feel a little intimidating, especially if you’re not sure what to expect. Here’s some additional information to help make your first visit as seamless and comfortable as possible.
PRE-VISIT
Email & Text Notifications
You’ll receive a text confirmation 5 days before your appointment & a reminder 48 hours before your visit
Visit Customization Form
Within 48 hours of you appointment, you’ll receive a text message with a link that will allow you to tailor your salon experience & review salon polices. The form only takes 60 seconds or less to fill out & must be completed before every visit.
Have a question?
Email me at bourbonsalon@gmail.com & I will respond within 24 hours Monday- Friday
COME PREPARED...
Dry, Styled Hair
Whether you air dry or tease it to heaven, I suggest coming to your first visit wearing your hair how you typically like to style it. Seeing your hair dry & styled helps me to choose the best techniques & looks that will enhance & fit your lifestyle.
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Dress for Success
I want you to relax during your appointment, so please dress comfortably! To ensure your clothing remains dry & stain free, I recommend completely changing into the clean kimono or smock that that I will give you when you arrive. If you choose to wear the provided covering on top of your clothing, please avoid wearing bulky necklines like hooded sweatshirts & turtlenecks.
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Payment Methods
All major credit cards, checks, & cash are accepted
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BEFORE YOU ENTER...
BEFORE YOU ENTER
Parking
We are located in the Winco shopping center parking is unlimited.
Stay Cozy
Please remain in your car & text your first & last name to 760.429.9406 I will return your text as soon as the salon is properly sanitized & safe to enter.
YOUR SALON CONSULTATION
Tell Me Your Secrets
I want you to love your hair so I may ask you a lot of questions during your consultation- this is a judgement free zone so be honest about it’s history, your lifestyle, & your hair goals.
Pictures are encouraged so screenshots & Pinterest boards are always welcome! Pro-tip: showing me 1-2 pics of looks you want to avoid are just as important as the looks you want to achieve.
Before We Start
I’m all about transparency! I’ll recap your service plan and pricing before squeezing any color tubes or sniping any locks!
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POLICIES
Cancellation & Rescheduling
In order to provide the best possible scheduling options to all guests, 24 hours advance notice is required should you need to cancel or reschedule your appointment. Rescheduling or cancelling an appointment with less than 24 hour notice, or failing to arrive to a scheduled appointment, will result in a Cancellation Fee equal to approximately 50% of the service price.
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Late Arrivals
Services for clients running late will be adapted to fit the remaining appointment time without adjustment to pricing. Clients arriving more than 10 minutes late may need to be rescheduled and Cancellation Fees will apply.
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Adjustments
I strive to offer my guests the highest level of satisfaction. If you are having challenges with your cut & color, let me know within 7 days of your visit and I am happy to correct the issue at no additional charge.
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Retail Exchanges
Should you make a retail purchase you are unsatisfied with, let’s find something better for you! Exchanges at full credit are accepted as long as you notify me within 7 days of your initial purchase.
NOW, I WILL SEE YOU SOON!
